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Wedding rings and hands photographed by Fullerton Photography.
Frequently Asked Questions

We’ve got FAA.
Frequently Answered Answers.

Some questions are practical. Some are very specific. At least one involves a long-lost relative's poodle. That is staying.

1 - How long have you been shooting and what types of cameras?

I started shooting as the family photographer after high school and became more involved with events and paid work over time. I began with a Vivitar 35mm point-and-shoot, then a Canon S10 around 2002 and a Canon S1 IS in 2003. I moved into DSLRs with a Canon 10D in 2006, a Canon 5D Mark II in 2009, a Canon 5D Mark IV in 2016, and a Canon R5 in 2022. I also used a Canon 1DX Mark II for a destination wedding in 2018. I continue to update equipment as the needs of clients and assignments evolve.

2 - What lenses do you use?

With changes in camera bodies come changes in lenses. My current kit includes a Canon EF 50mm F/1.4 USM, EF 24-105mm F/4L IS USM II, EF 70-200mm F/2.8L IS USM II with 2x extender, and EF 11-24mm F/4L, along with PocketWizard and Godox triggering equipment and supporting batteries, flashes, filters and memory. I have also photographed with Canon 16-35mm, 8-15mm fisheye and 15mm fisheye lenses, among others.

3 - What kinds of Photography should I expect at my event?

I feel it is important to capture the moments people will remember without being right in their faces all the time. I use a mixture of lenses and approaches to obtain the best possible photographs, including traditional portraits, family and group photographs, and candid or freelance-style coverage that captures the atmosphere of the event. More elaborate artistic photographs are generally attempted when the schedule allows rather than forcing them into rushed moments.

4 - How does your payment system work?

For package photography, I request a 33% down payment, another 33% on the day of the event, and the remaining balance within two weeks after the event. Cash, check, money order, credit or debit card may be used. If payment timing is a concern, please speak with me so we can discuss a workable schedule. Freelance, Portrait and A-la-Carte contracts use a 50% deposit with the remaining 50% due on the event date. Media may be withheld until payment is made in full.

5 - What happens if you're sick and can't make it to my event?

It is regrettable that this should ever happen, and I make every effort to ensure I do not miss an event. For the binding refund and contingency terms, please review Page 33 of the 2026 Master Terms & Conditions.

6 - What happens if the Photographer's Equipment is damaged at my event?

On the rare chance that equipment is damaged, Fullerton Photography carries business insurance for protection, making this largely a non-issue for the client.

7 - Oh No! My long-lost Sisters' Cousins', Fourth Uncles' Twice-Removed Third Sister-In-Law's Poodle named ‘Fu Fu’ died! I'm going to have to cancel my event! Are there any fees?

Likewise, this hopefully should not happen too much! If an event is impossible to reschedule or is permanently cancelled, deposit monies are handled according to the Refund Policy on Page 33. If the event is rescheduled, I will make every reasonable effort to attend the new date but cannot guarantee availability. Because a reserved date represents real preparation and lost booking opportunity, a rescheduling fee equal to one hour of the selected package rate may apply when the original date is materially affected. Please contact me as early as possible if a schedule change becomes necessary.

8 - My event is longer or shorter than anticipated. Do I get a credit, refund, or does the price change?

If an event comes several hours under the contracted package time, please consult with me regarding a possible reduced price. If an event runs longer, additional time is billed at $150 per hour, generally evaluated in 15-30 minute increments. I will communicate when a client is approaching the package limit and will make every effort to ensure desired coverage is complete before additional billing is necessary.

9 - Your prices are too high! Can I get a lower price?

I have tried to price packages fairly compared with other studios while accounting for the real costs of professional photography. If a package contains several features you do not need, please speak with me and I can evaluate a more basic or customized option. A common request is to waive an engagement session in exchange for additional hours or a reduced rate; these decisions are made case by case. Fullerton Photography also offers a 10% military discount.

10 - What is your refund policy?

If you need to request a refund, please review the refund policy on Page 33 of the 2026 Master Terms & Conditions.

11 - What payment methods do you accept?

Yes. Package, freelance photography and print payments can be handled by credit or debit card through Square, in addition to the other accepted payment methods. Please call or email Fullerton Photography for details.

12 - I understand Fullerton Photography is technically a single-person business. Do you offer any type of assistant or second photographer for your weddings / events?

Yes. Fullerton Photography includes a second photographer or assistant with all wedding packages unless otherwise noted, at no additional charge to the client.

13 - Do you accept cryptocurrency?

Yes. Fullerton Photography can accept cryptocurrency and was an early photography studio to offer that option. Please contact me for current payment details before sending any cryptocurrency.

14 - What about those Archival Discs?

Fullerton Photography originally offered archival M-Discs. Because optical media has declined substantially in practical use into the 2020s, that option has been discontinued. I now use a mix of on-site and off-site data duplication for archival protection while continuing to evaluate appropriate long-term storage methods.

15 - When should I expect to see my photos / gallery completion time?

I understand that couples are anxious to see their photographs after a wedding or engagement session. Because I prefer to manually review and edit photographs by hand, please allow an estimated 4-8 weeks for a final wedding gallery to be hosted online for viewing and print purchase. Heavy seasonal backlog can extend that estimate. Most engagement sessions are completed within 1-2 weeks. If you ever have questions about gallery timing, please contact me.

16 - Do you use AI or LLMs like ChatGPT, Claude, etc. in your photography edits?

Not for creative authorship or automated editing of your photography. While Fullerton Photography acknowledges the incredible advancements AI has made very recently as well as its usefulness across many industries, we know you expect a more human and creative mind behind your photos.

We use industry-standard tools which may have image assist and masking functionality for only the most complex edits such as tools in Canon DPP™, Adobe® Photoshop™, Adobe® Lightroom™, and Davinci Resolve™. We don't send off your photos to a third-party editing service, nor do we one-click-done AI-based edits for your media, hence the generally several week turnaround timeframe.

17 - My smartphone takes amazing photos, why hire a pro?

Modern smartphones are genuinely impressive, and I use mine constantly for everyday moments. But for something as important as a wedding, there's no substitute for a real camera. The sensors in a DSLR or mirrorless body are far larger than anything in a phone, which means they gather dramatically more light — and a professional flash puts out far more power than a phone's built-in light ever could.

There are practical issues too. Shooting all day drains a phone's battery fast, especially while also using it for calls, texts, and photos. Pro camera modes on phones aren't as quick to adjust as real camera controls, and low light is still where phones struggle most. Photos that look sharp on a phone's high-resolution OLED screen often fall apart once you view them on a larger desktop display, especially anything shot with digital zoom. And by default, phones capture processed JPEGs rather than RAW files — meaning the phone's operating system has already made color and tone decisions for you (Android tends to skew cooler, iOS tends to skew warmer) before you ever see the photo.

Beyond the technical side, there's the experience itself. I'm there the entire day with full attention on catching the moments that matter — the first look, the reactions during vows, the candid laughter at the reception — without splitting my focus between capturing the day and living it. If that job falls to you or your guests, someone is always missing the moment because they're behind a screen instead of in it.

None of this means you shouldn't take phone photos at your wedding — just that it's about using the right tool for the job. Phones are great for quickly sharing to social media, staying in touch, and capturing casual moments. Think of them as a complement to your photographer, not a replacement. Just please silence them during the ceremony!

Need to know the details? Please reference our Master Terms & Conditions.

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